Your Privacy Our Priority

1. Scope and Application of This Policy

This Privacy Policy is issued by jeslot ("we", "platform", "company") and applies to all individuals who use the jeslot website, mobile application, and any services operating under the jeslot brand. This includes visitors who have not yet registered an account, prospective members in the process of registration, active registered members, and former members whose accounts have been suspended or terminated.

The processing of personal data by jeslot is based on contractual necessity — that is, to fulfil the service agreement between you and jeslot — as well as legal obligations and the company's legitimate interests in operating a safe and responsible betting platform.

This policy should be read together with the jeslot Terms and Conditions, which form the complete agreement between you and our platform.

2. Personal Information We Collect

jeslot collects various categories of information depending on how you interact with our platform. This information is divided into three main categories:

A. Information You Provide Directly

• Identity Information: Full name, date of birth, MyKad number or valid identification document. We only accept registrations from individuals aged 21 and above.
• Contact Information: Email address, mobile phone number, and current residential address.
• Account Information: Your preferred username and password stored in encrypted form.
• Financial Information: E-wallet account numbers (Touch 'n Go, Boost), DuitNow details, FPX information, or crypto wallet information (USDT, BTC, ETH) for processing deposits and withdrawals.
• Verification Documents: A copy of your MyKad or other supporting documents required in the identity verification (KYC) process.

B. Information Collected Automatically

• Technical Data: IP address, device type, operating system, browser name and version.
• Usage Data: Pages visited, session duration, games played, betting records and financial transactions within the platform.
• Location Data: General location based on IP address for legal compliance and fraud prevention purposes.

C. Information From Authorised Third Parties

• Verification information from approved payment processors and e-wallet providers.
• Identity verification information from licensed verification agencies for anti-money laundering (AML) purposes.

3. Purpose of Data Use and Processing

jeslot only processes your personal data for lawful and specific purposes. We do not use your data for any purpose other than those stated below:

• Account Management: Creating, verifying and managing your member account on the jeslot platform.
• Transaction Processing: Facilitating deposits, withdrawals and all financial activities related to your account, including bonus processing such as the 120% welcome bonus up to RM300.
• Platform Security: Detecting and preventing fraud, money laundering, multiple account use and other suspicious activities that could compromise the integrity of the platform.
• Legal Compliance: Fulfilling reporting obligations under applicable regulations and laws, including KYC and AML requirements.
• Customer Support: Providing technical assistance and 24/7 support via live chat and email in Malay and English.
• Service Improvement: Analysing aggregated usage data to improve platform functionality and user experience.
• Service Communications: Sending important notifications related to your account, transactions and policy updates.
• Responsible Gambling: Monitoring gameplay patterns to identify risk indicators and offering self-control tools to members who need them.

4. Information Sharing and Disclosure

jeslot adheres to strict confidentiality principles. Your personal information will not be shared with outside parties except in the following specified circumstances:

Approved Third-Party Service Providers

We share only the necessary data with service providers who assist us in operating the platform, including payment processing providers (Touch 'n Go, DuitNow, FPX, Boost, crypto providers), cloud infrastructure providers, and platform analytics services. All these third parties are bound by strict data confidentiality agreements and are not permitted to use your data for their own purposes.

Legal Requirements and Statutory Authorities

jeslot may be required to disclose personal information to statutory authorities or law enforcement bodies where there is a legal obligation to do so, or where such disclosure is necessary to protect the legitimate interests of the platform and other users.

Business Interest Transfers

In the event of any merger, acquisition or sale of business assets, members' personal data may be transferred to the successor entity. In such circumstances, we will notify members and ensure that equivalent protection continues to apply.

5. Data Security and Retention Period

The security of your personal data is a technical and operational priority for jeslot. Our platform implements multiple layers of security to ensure your information remains protected at all times.

Technical Security Measures

• 256-bit SSL/TLS encryption for all data transferred between your browser and jeslot's servers.
• Passwords are stored using a one-way hashing algorithm that cannot be decrypted.
• Server infrastructure is protected by multi-layer firewalls and intrusion detection systems.
• All access to sensitive databases requires multi-factor authentication (MFA).
• Security audits and penetration testing are carried out periodically by independent parties.

Data Retention Period

jeslot retains personal data only for as long as necessary for the stated purposes, or as required by law. Active account data is retained throughout the membership period. Following account closure, financial and transaction data is retained for the minimum period prescribed by applicable regulations before being securely deleted.

In the event of any security incident affecting your data, jeslot will notify you and the relevant authorities within a reasonable time in accordance with applicable legal obligations.

6. Cookies and Tracking Technologies

jeslot uses cookies and similar tracking technologies to improve platform functionality and provide a better experience for users.

Types of Cookies Used

• Essential Cookies: Required for basic platform functions such as login sessions and security. These cookies cannot be disabled.
• Preference Cookies: Store your preferred settings such as language and display style for a better experience.
• Analytics Cookies: Collect aggregated usage information to help us understand how the platform is used and make relevant improvements.
• Security Cookies: Help detect suspicious activity and protect your account from unauthorised access.

You can manage cookie settings through your web browser options at any time. However, disabling essential cookies may affect certain functions of the jeslot platform.

7. Your Rights Regarding Personal Data

As a data subject, you have guaranteed rights concerning your personal information held by jeslot. These rights can be exercised at any time by contacting our support team.

To exercise any of the above rights, contact the jeslot support team via live chat or email at [email protected]. We will process your request in accordance with established procedures and inform you of the outcome within a reasonable timeframe.

8. Protection of Children and Underage Users

jeslot is an online betting platform strictly limited to individuals aged 21 and above only. We have a zero-tolerance policy towards access or participation by children or underage individuals in any activity on this platform.

As part of the registration process, jeslot carries out strict identity and age verification. If we find that an account has been registered by or on behalf of an individual under 21 years of age, the account will be suspended immediately and all transactions will be reviewed in accordance with the relevant legal procedures.

jeslot does not knowingly collect, store or process personal data of children. If you believe that a child has provided us with personal information, please contact us immediately at [email protected] so that appropriate action can be taken.

9. Amendments and Updates to the Privacy Policy

jeslot reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or business operations.

Any significant amendments will be communicated to members via in-platform notifications or through the registered email address. The date of the latest amendment will always be clearly shown at the top of this page.

Continued use of the jeslot platform after the effective date of any amendment is considered your acceptance of the revised policy. We encourage you to review this page from time to time to stay informed of the latest version of the jeslot Privacy Policy.

10. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy, or wish to exercise your rights as a data subject, the jeslot data privacy team is ready to assist you.

You can reach us through the following channels — our support is available 24 hours a day, 7 days a week in Malay and English:

• Live Chat: Available directly on the jeslot platform — the fastest way to get an immediate response.
• Privacy Email: [email protected] — for written enquiries that require a lasting reference.

When contacting us regarding data privacy, please clearly state your account username, the type of request being made, and any other relevant details to help us process your request more quickly and accurately.